Privacy Policy

1. Introduction

Dr Lord Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, book appointments, or otherwise interact with us.

2. Information We Collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number)
• Appointment and treatment information
• Health and medical history relevant to treatments
• Payment and billing information
• IP address and browser information via cookies
• Communications between you and our team

3. How We Use Your Information

We use your personal data to:

• Provide and manage your treatments and appointments
• Process payments and send invoices
• Communicate with you about appointments, treatments and follow-up care
• Send marketing communications where you have consented
• Improve our services and website experience
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (providing treatments), legal obligation (medical record keeping), legitimate interests (improving services), and consent (marketing communications where applicable).

5. Data Sharing

We do not sell your personal data. We may share it with: our clinical staff and partners involved in your care, payment processors, IT and software providers who support our systems, and regulatory bodies where required by law. All third parties are bound by confidentiality and data protection obligations.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and medical record-keeping requirements. Medical records are retained in accordance with professional healthcare guidelines.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Object to or restrict processing of your data
• Data portability where applicable
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, but this may affect your ability to use certain features of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption, access controls and regular security assessments.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: